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Liquido Active tries its best to dispatch parcels from orders placed before 2pm local Sydney time on a business day, shipped out that same day! Otherwise, your order will be shipped out the next business day. Please take care to fill out your full name and address at checkout in English language, including first and last name to prevent any postal delays. Please note that sometimes during high-volume or sale periods, there may be some delay in having your order shipped out.
All major capital cities Next business day (except Darwin and in Perth CBD only).
Outside metropolitan areas guaranteed service is to and from townships only.
Sending to NSW state: metro up to 2 business days. Country - up to 5 business days.
Other States: Metro - up to 3-6 business days.
2-3 business days
4-9 business days
6-15 business days
1-3 business days
4-12 business days
All Other Countries
2-6 business days
5-20 business days
Once a package has left our warehouse we have very little control over it. Please note that delivery times listed above are only estimations.
Liquido Active is not responsible for any delays caused by the carrier, especially during high-volume periods. Liquido Active can never guarantee a delivery date.
Please note: Parcels sent by Standard Shipping, are dispatched by Australia Post. Once its reaches the destination country, it will then be handled over to the Local Post Company for delivery.
If you are not home to accept your package, the carrier will assess whether it is safe to leave. If not, in some cases, a calling card will be left in your letterbox detailing the steps for arranging redelivery or picking up your parcel at the local post office.
Otherwise, keep checking the progress of your parcel with the online tracking.
If you have not received your package within the delivery time stated above, please email email@example.com with your Full Name and Order Number and we'll look into the matter immediately!
Liquido Active is not liable for missing parcels due to errors on the customer or carrier part.
Please note duties and taxes may be charged for international orders.
You are now giving the chance to prepay for duties and taxes at the checkout for a hassle free delivery. Please make sure to select this option at the checkout before proceeding to payment.
If you do not prepay for duties & taxes at the checkout, in order for your package to be released from customs, it's your responsibility to pay all applicable import duties, taxes and any other charges upon delivery.
Customs authorities require by law that we state the value of your order directly on the package.
If you refuse to pay your duties and taxes, your package will be sent back to us. Returns due to refusal to pay, can take up to 4 months to arrive back in Australia.
You will be refunded the cost of your order minus any extra shipping and/or duties and taxes incurred from the carrier, only when Liquido Active receives your package back.
The new rules and regulations for United Kingdom and the European Union countries on cross-border business-to-consumer requires you to pay VAT and Duties at the point of sale, for the countries below:
Didn’t work out? That’s okay! We are more than happy to process an exchange or store credit within 30 days of delivery. Here’s how:
Liquido Active DOES NOT issue refunds under any of these circumstances:
If your product(s) is faulty or damaged, we will gladly offer a refund, an exchange or credit towards a future purchase.