Shipping and Exchanges

SHIPPING INFORMATION AND EXCHANGES

Liquido Active tries its best to dispatch parcels from orders placed before 2pm local Sydney time on a business day, shipped out that same day! Otherwise, your order will be shipped out the next business day. Please take care to fill out your full name and address at checkout in English language, including first and last name to prevent any postal delays. Please note that sometimes during high-volume or sale periods, there may be some delay in having your order shipped out.

    • Free Shipping on all orders to: Australia and United States on Australia Post Standard shipping.
    • International: Free shipping on all orders over $150 AUD are eligible for DHL Express shipping.
    • Canada: Free shipping on all orders are eligible for DHL Express shipping + duties and taxes paid.
    • Australia: Free shipping on Australia Post Express on orders over $150.
    • Please note that Liquido Active is not responsible for packages, which are lost or damaged during shipment, or for locating lost or stolen packages once they have been delivered. This applies to both domestic and international orders.
    • Additionally, Liquido Active is not responsible for replacing packages sent to erroneous or outdated addresses, as entered by the customer, so please be sure to double check your shipping address before placing your order.
    DHL Express does not deliver to PO Boxes addresses.
  • We currently do not ship to the United Arab Emirates, Netherlands and Belgium.

PLEASE NOTE:

Russia can only shipped with DHL and needs to be for business addresses.
Russian customs reject parcels to private individual addresses.

India please provide your PAN number on the notes section of your cart.

Indonesia please provide one of the below numbers on the notes section of your cart. It must have one of the following ID Numbers NPWP.

  • NIK - For Indonesian Nationals
  • Driver’s License - For Indonesian Nationals & Foreigners
  • Passport - For Foreigners

South Korea please provide your PCCC Number on the checkout page.

Shipping Method: Domestic Orders

Australia Express Post Australia Parcel Post

All major capital cities Next business day (except Darwin and in Perth CBD only).

Outside metropolitan areas guaranteed service is to and from townships only.

Sending to NSW state: metro up to 2 business days. Country - up to 5 business days.

Other States: Metro - up to 3-6 business days.

Shipping Method: International Orders

Destination DHL Express Australia Post Standard

United States

2-3 business days

4-9 business days

Canada

2-3 business days

X

United Kingdom

2-3 business days

6-15 business days

Asia Pacific

1-3 business days

4-12 business days

All Other Countries

2-6 business days

5-20 business days

Delivery Time

Once a package has left our warehouse we have very little control over it. Please note that delivery times listed above are only estimations.

Liquido Active is not responsible for any delays caused by the carrier, especially during high-volume periods. Liquido Active can never guarantee a delivery date.

Please note: Parcels sent by Standard Shipping, are dispatched by Australia Post. Once its reaches the destination country, it will then be handled over to the Local Post Company for delivery.

If you are not home to accept your package, the carrier will assess whether it is safe to leave. If not, in some cases, a calling card will be left in your letterbox detailing the steps for arranging redelivery or picking up your parcel at the local post office.

Otherwise, keep checking the progress of your parcel with the online tracking.

If you have not received your package within the delivery time stated above, please email customercare@liquidoactive.com with your Full Name and Order Number and we'll look into the matter immediately!

Liquido Active is not liable for missing parcels due to errors on the customer or carrier part.

Duties & Taxes

Please note duties and taxes may be charged for international orders.

You are now giving the chance to prepay for duties and taxes at the checkout for a hassle free delivery. Please make sure to select this option at the checkout before proceeding to payment.

If you do not prepay for duties & taxes at the checkout, in order for your package to be released from customs, it's your responsibility to pay all applicable import duties, taxes and any other charges upon delivery.

Customs authorities require by law that we state the value of your order directly on the package.

If you refuse to pay your duties and taxes, your package will be sent back to us. Returns due to refusal to pay, can take up to 4 months to arrive back in Australia.

You will be refunded the cost of your order minus any extra shipping and/or duties and taxes incurred from the carrier, only when Liquido Active receives your package back.

Duties & VAT - UK and European Union Countries

The new rules and regulations for United Kingdom and the European Union countries on cross-border business-to-consumer requires you to pay VAT and Duties at the point of sale, for the countries below:

Austria Denmark Greece Lithuania Romania
Bulgaria Estonia Hungary Luxembourg Slovakia
Croatia Finland Ireland Malta Slovenia
Cyprus France Italy Poland Spain
Czechia Germany Lativa Portugal Sweden

 

Exchanges

Didn’t work out? That’s okay! We are more than happy to process an exchange or store credit within 30 days of delivery.

Returns

  • Liquido Active is unable to process any exchange or return on items that were not purchased from our online store.
  • Refunds are only issued in the unlikely case that you receive a faulty item.
  • SALE and Promotional items are FINAL sale. No exchanges, returns or refunds.
  • We do not refund initial shipping charges for goods returned, except for faulty items.
  • We must have the exchanged item in our warehouse before your new item is sent.
  • In case of an exchange you are required to send the item back to us (shipping cost paid by client), after we receive the item we’ll send your new product(s) (shipping cost paid by Liquido via standard post).
  • Liquido Active is not responsible for the loss of garments being returned.
  • In case you exchange for an item with lower price, you will be given a credit to be used on your next purchase.
     Here’s how:
  1. Please fill out the Exchange Form  Our Customer Service Department will contact you once its received and authorise the exchange. Items received or requests to return or exchange items outside a 30 days period will NOT be accepted.
  2. All garments returned must be in their original condition, unworn and unwashed, with the original packaging and tags intact. Swimwear, Underwear and Jewellery can not be returned or exchanged.
  3. We recommend sending back product with a trackable delivery. We are not responsible for lost or stolen shipments.

Refunds

Liquido Active DOES NOT issue refunds under any of these circumstances:

  • Change of mind;
  • Wrong size ordered;
  • Sale items.

If your product(s) is faulty or damaged, we will gladly offer a refund, an exchange or credit towards a future purchase.

  • Refunds will only be issued on the original credit card used for the purchase or via PayPal (fees may incur). Once your refund has been issued, funds will show up on your bank statement within approximately up to 10 business days.