ABOUT OUR PRODUCTS

Shopping with Liquido Active is super easy, and you can choose whichever way you like the most. Below are a few steps to help you fill your shopping cart with beautiful Liquido Products:

  • Shop in bulk by reference numbers.
  • Shop our lookbook by seeing our pieces in action.
  • Shop like a regular customer, by browsing our website and choosing what you like.

We receive new inventory every month to keep our patterns fresh and unique.

"... A new collection is always launched to wholesalers minimum two weeks before it's launched to general clients. This is great as you have enough time to receive and organize the products and you can also launch the collection to your clients at the same time that we do it "

We do like to keep our patterns exclusive so we do not repeat patterns. Also, we only bring a limited number of each pattern to the market so we can keep your wardrobe not only colorful but very unique. Occasionally, if a pattern is in big demand, we might repeat it in a different color scheme.

3 Simple Rules:

  1. COLD WATER WASH
  2. HANG TO DRY
  3. NO HOT IRONS

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ABOUT ORDERS

You can shop with Liquido Active without having an account. However if you have an account with us you will be able to track your orders and review your past purchases. If you have an account with Liquido Active please ensure you are logged in to your account while shopping with Liquido. Customers not logged in will not be able to save records of their past orders. Teachers and Wholesalers need to be logged in to their account in order to place an order and to receive the discounted price on any of our products. If you have a teacher or wholesale account, as soon as you log in, our system will display the discount price, no code is needed. Please ensure you are logged in to your account in order to receive the correct price. If you do not see a reduced price, please contact us before placing your order. Liquido accepts no responsibility and will not provide refunds if you have an account and place an order without been logged into your account.

In April of 2016, we switched to a new website! When we switched to the new site, some old accounts were not carried over. We will need you to create an account on our new site.
If you have any difficulty, feel free to contact us at customercare@liquidoactive.com for assistance!

No. Once your order has been placed we are unable to make changes or cancel your order. However, once you have received your item, you can follow our return and exchange procedures to exchange your item if you wish. If you have made an error in your delivery address please contact us via email immediately. If your order has already been shipped, Liquido accepts no responsibility for incorrect details entered.

If you received an incorrect item submit a request at https://liquidoactive.com.au/pages/returns. Please provide your name, e-mail, order number, item name, reason . We’ll make certain the issue is resolved for you!

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SHIPPING AND PAYMENTS

Liquido Operates from Monday to Friday, from 9 AM to 5 PM. Our delivery time starts from the moment an order is completed and includes a 24 hour period where your items will be dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 72 hours for shipments to be dispatched.
Any orders received after 2pm will only be processed on the following business day.

We accept credit card payments through Shopify and PAYPAL.

Yes, Liquido Active meets you wherever you are. We currently do not ship to the United Arab Emirates, Netherlands, or Belgium.

Yes, Liquido Active meets you wherever you are. We currently do not ship to the United Arab Emirates, Netherlands, or Belgium.

Once your order ships you will receive a shipping confirmation email with your tracking number.

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INTERNATIONAL ORDERS

All international customers are responsible for the customs rates within their own country. Extremely large orders may be subject to additional shipping charge.
Your order is shipped on a Delivery Duty Unpaid basis. We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.

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RETURNS

It is client’s responsibility to cover the postage of the returned item and Liquido Active will cover the postage of the new item.
Liquido Active will cover any postage expense for faulty items.

Liquido Active does not issue refunds for change of mind or wrong size, however we will gladly offer an exchange or credit towards your future purchase.

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COUPON CODES

Enter your coupon code in the "DISCOUNT" section under "Order Summary" during the checkout process. Hit apply and the discount amount will be reflected on the order total immediately! If you have a coupon code and you do not know where to apply at the checkout, do not place an order. Submit a request sending an e-mail to customercare@liquidoactive.com and they will assist you in checking out.

If you do place an order without the coupon code and agreed with the terms and conditions, we will not be able to give you a credit or refund.

You will be able to use ONE discount code along with any ONE giftcard issued for store credit at the same time.

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