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Exchanges are accepted on goods within 14 days from the date you received the item. Client must fill the form at our page: https://liquidoactive.com.au/pages/exchanges. Our Customer service team will get in touch once the exchange is approved. Items received or requests exchange items outside of this period will NOT be accepted. We suggest all items are tried on as soon as they are received to ensure you are able to return items within this time-frame.