Didn’t work out? That’s okay! We are more than happy to process an exchange or store credit within 30 days of delivery. Here’s how:
Liquido Active is unable to process any exchange or return on items that were not purchased from our online store.
Refunds are only issued in the unlikely case that you receive a faulty item.
SALE and Promotional items are FINAL sale. No exchanges, returns or refunds.
We do not refund initial shipping charges for goods returned, except for faulty items.
We must have the exchanged item in our warehouse before your new item is sent.
In case of an exchange you are required to send the item back to us (shipping cost paid by client), after we receive the item we’ll send your new product(s) (shipping cost paid by Liquido).
Liquido Active is not responsible for the loss of garments being returned.
In case you do exchange for an item with lower price, you will be given a credit to be used on your next purchase, valid for 6 months.
Contact our Customer Service Department before sending the parcel back. Also we expect the client to fill out the Exchange Form and place inside the parcel. Items received or requests to return or exchange items outside a 30 days period will NOT be accepted.
All garments returned must be in their original condition, unworn and unwashed, with the original packaging and tags intact. Swimwear and Jewelry can not be returned or exchanged.
We recommend sending back product with a trackable delivery. We are not responsible for lost or stolen shipments.
Liquido Active DOES NOT issue refunds under any of these circumstances: Change of mind, wrong size ordered, deciding you did not like the purchase and sale items. If your product(s) is faulty or damaged, we will gladly offer an exchange, a refund, or credit towards a future purchase.
Refunds will only be issued on the original credit card used for the purchase or via PayPal (fees may incur). Once your refund has been issued, funds will show up on your bank statement within approximately 3-4 business days.
Important Shipping Notes
Free Shipping only applies to general sales (wholesale orders are excluded)
Free Shipping only applies to orders between $100 and $650
Orders sent to addresses in USA and Canada are given a tracking number as soon as the order is completed and shipped.
Our delivery time starts from the moment an order is completed and includes a 24 hour period where your items will be dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched
Any orders received after 4PM will only be processed on the following business day.
Liquido actives does not process orders over the weekends or on Public holidays.
Extremely large orders may be subject to additional shipping charge.
Please note that Liquido is not responsible for packages which are lost or damaged during shipment, or for locating lost or stolen packages once they have been delivered. This applies to both domestic and international orders.
If you would like to purchase additional services, such as signature confirmation or insurance, please include a note with your order and we will contact you via email to confirm availability & price.
Additionally, Liquido is not responsible for replacing packages sent to erroneous or outdated addresses, as entered by the customer, so please be sure to double check your shipping address before placing your order.